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FAQs Pacific Vision Lease Program

FAQs


The Pacific Vision Lease Program offers a cost-effective way to access cutting-edge low vision devices without the high upfront costs. You can enjoy the latest technology by spreading payments over time, making it more affordable.

Our lease program offers unbeatable prices, such as Ruby Electronic Magnifiers starting at less than $1 a day. After the initial 3-year lease period, your monthly costs may further decrease for various low vision devices.

Yes! Government funding may be available through Disability Allowance. For more information on applying, please refer to our Disability Allowance

Additionally, if you are working or a student, support funds from the Ministry of Social Development are available. Learn more about application processes through Job and Training Support Funds

We offer unlimited technical support and repair for all leased equipment throughout the duration of the lease program.

If you choose to buy the product within the first 3 months of the lease, we will credit the amount you’ve already paid towards the purchase price.

Payments can be easily managed through Direct Debit. Simply complete the enclosed Authority form, and the monthly lease amount will be automatically deducted from your account. 

If your circumstances change and you'd like to stop the Direct Debit, please contact us at least 10 working days before your next payment due date.

The equipment will be dispatched after your first payment has been received. Delivery typically takes between 3 to 10 working days, depending on your location.

Yes! You can cancel your lease after the minimum 3-month period without penalty, provided you give us a month’s notice.

Please note that if you want to end the agreement before the lease due date, a 3-month written notice is required, and the equipment must be returned in good condition to avoid penalties.

If the equipment becomes defective or unsatisfactory, contact us immediately. Do not attempt repairs yourself. We will evaluate the situation; if we cannot fix it, we'll provide a similar substitute, or if necessary, terminate the lease. If damage is caused due to misuse, you may be responsible for repair and transport costs.

Yes, you are required to insure the equipment against loss, theft, or damage at its replacement value.

Please keep the original box and packaging in good order for potential returns. A fee of up to $100 may apply if the box is not available upon return. Remember that if the equipment needs to be shipped back within the first two years, you are responsible for freight costs; however, freight is covered by us if the equipment is returned after two years of leasing.

Yes, the equipment must only be used for its intended purpose. It should not be altered, modified, sublet, lent, sold, or misused. Failure to comply may result in termination of the lease and additional charges.

Failing to maintain your payments can result in Pacific Vision repossessing the leased equipment without notice, and you will be liable for associated costs.

Telephone: 03 376 5071

Calling from overseas: +64 3 376 5071

Email us: office@pvi.co

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