FAQ

Yes. We supply both low vision and blindness technology, including screen readers, audio devices, braille solutions, braille embossers and text-to-speech systems as well as glasses for the Blind.If you’re unsure what’s best, we’re happy to advise.

Everyone’s vision needs are different. We recommend:

• Booking a free demonstration
• Talking with our low vision and blindness products consultants
• Asking your optometrist, ophthalmologist, or vision rehabilitation professional

We will help you find the most suitable and cost-effective solution.

Absolutely. We prioritise devices that are:

• Easy-to-use
• With tactile markings to help people with low vision or blindness identify buttons and controls by touch
• Designed with accessibility in mind

We also provide training and ongoing support.

To make assistive technology more affordable, we offer flexible lease options for many products (see our website for a list of eligible products: https://nz.1lowvision.com/Lease-Program). Payment plans are not available at this time. Contact us to discuss the available lease options.

Yes. We offer:

• In-person training: In-person training depends on where the person is located. However, if required, this can be arranged for a fee.
• Phone and video support
• Written and audio instructions

Our goal is to make sure you feel confident using your device.

Yes. We offer repair services and warranty support. If your device develops a fault, please visit our : Product Returns Page and complete the return request form to receive an RMA number before sending any items back. Our team will then guide you through the next steps..

We offer a 14-day return policy on most products. If you change your mind about your purchase, please call us on 03 376 5072 within 14 days of receiving your order to arrange a return (Monday to Friday, 9am–4pm, excluding public holidays).

Returned items must:

• Be in their original packaging
• Be in “as new” condition
• Include all accessories and documentation

Please note:

• Software is non-returnable 
• Return shipping costs are the responsibility of the customer
• Items must arrive back to us within 10 working days of contacting our office
• Refunds exclude original shipping and any credit card processing fees
• A restocking fee may apply if items are not returned in “as new” condition

Once we receive and assess your return, we will notify you and process your refund to the original purchaser.

If your product arrives faulty or defective, please let us know when you call — we will assist you promptly.

If your return does not meet these conditions, the product will be returned to you..